PRODUCTS AND DELIVERY

We process all orders received for available items on our website each morning (Monday to Friday, excluding American public holidays*) before midday (CET) and usually they will be dispatched within 24 hours.
Orders placed before midday (CET) Monday to Friday (excluding American public holidays*) will be dispatched the same day whilst orders placed after midday or during the weekend and American public holidays* will be dispatched the following working day.

As a rule, all orders destined within United State should arrive within 1-3 working days, whilst for other countries the estimated delivery time is 5-8 working days.

For some items (egg holders, bread boards, and phone holder and other special editions), delivery times may vary, based on the dimensions of the product and availability in our warehouse. If we have the item in stock it will be delivered within 4 or 5 working days. If you would like to check the availability of a particular product or for more detailed information about timing, please contact our team jimeimarble@163.com
Once your order has been dispatched, we will send you an email with a tracking link so that you can monitor your delivery.
Where payment is made using credit card, items may be dispatched a day later, as a result of standard security precautions (fraud or card misuse, for example) imposed by banks. If a payment is not confirmed within 30 days, the order will be automatically cancelled.

The customized products are produced to order. Whilst this means a highly personalised product, it also requires additional time for production, quality control and bespoke packing. Delivery times are indicated on our bespoke pro cess. These are shown as a minimum-maximum indication and take into account production times and destination.

If your order is made up of a number of products which require different amounts of time to produce, we may send items out at different times or all together, but we will advise you of this.
For all customized items ordered, our delivery procedure is as follows:

1. We will send you an email confirming your order and we will organise delivery with one of our various shipping partners, depending on your location.
2. Once the shipping company collects your order from our premises in Shuitou, we will send you an email confirming this and we will provide you with contact details for the shipping company.
3. Our shipping partner will then contact you to organise the date your order will be delivered to the delivery address you specified at the time you placed your order.

Delivery is intended to mean at street level and unless otherwise indicated, will take place from Monday to Friday during normal business hours (from 9 am to 6pm), excluding public holidays.

Some larger items(coffee tables, dinning table )in our website and products which are produced to order do not qualify for free shipping, however you will clearly be informed of any shipping costs during the order completion phase of your transaction. In these cases, you will see the estimated production time displayed at the moment you place your order, and the delivery procedure will be as follows:

1. We will send you an email confirming your order and we will organise delivery with one of our various shipping partners, depending on your location.
2. Once the shipping company collects your order from our premises in Tuscany, we will send you an email confirming this and we will provide you with contact details for the shipping company.
3. Our shipping partner will then contact you to organise the date your order will be delivered to the delivery address you specified at the time you placed your order.
   Delivery is intended to mean at street level and unless otherwise indicated, will take place from Monday to Friday during normal business hours (from 9 am to 6pm), excluding public holidays.